A-Z

For an external line please dial «0»

Emergency Numbers

• Front Desk: 100/101
• Restaurant: 103
• Night-time emergency: 107/108
• Ambulance: (0) 144

A

• Arrival & departure 
• Check-in; between 2 and 2pm
• Check-out: until 11pm 
• Arrival & departure times can be adjusted to suit your needs upon request
• Your luggage can be deposited with us in case of an early arrival or late departure
• Charging station for electric cars available

B

• Baby beds are available free of charge
• Bathrobes are available for a Sfr5.00 fee
• Our Bar, together with our Restaurant, is open daily from 11:00 
• until 22:00
• Bikes can be stored in our ski room in Summer
• The ski room is accessible with your room key

C

• Children
• A changing table is available in the restaurant bathroom
• Baby beds and highchairs are available upon request and free of charge

D

• Duvets: Our front desk will be able to advise you on the different options

E

• E-Bike rental available – please enquire at front desk
• Meal times:
• Breakfast: daily from 07:00 to 10:00
• Lunch in case of Full Board:
• Coffee & Cakes: 14:00 to 17:00
• Dinner in case of Full or Half Board:
• À la carte: daily from 11:00 to 22:00

Electric cars : 2 charging stations are at the disposal of our guests

• E-bike rentals: enquire at front desk

F

• Front desk is open from 6:30 to 20:00
• Quiet hours are from 22:00 to 6:30

G

• Gstaad Card
• Between mid-June and end October you can purchase your Gstaad Card at the front desk for Sfr 19.00 / adult / day
• With the Gstaad Card you will be able to take full advantage of our regional attractions

L

• Laundry Services
• Normal: returned within 48hrs Drop off at front desk at any time
• Express: returned within 24 hrs Drop off at front desk before 11:00
• Super express: returned within 12 hrs Drop off at front desk 
• before 09:00

P

• Pillows our front desk will advise you on the different options
• Parking
• Outdoor parking is available free of charge
• Indoor garage available upon request for an extra Sfr 10.00/night in Summer and Sfr 18.00/night in Winter
• PC and printer are available to our guests
• Payment methods
• Cash, EC, Postcard and all other credit cards (Visa, Mastercard, American Express)
• We are happy to charge any services to your room, Payment can be affected at check-out

R

• Reading
• Daily newspapers are available at the restaurant and lounge
• Rentals
• We can rent to you directly e-bikes and bikes
• Please enquire about any other rental requirements you might have; we’ll be glad to help
• Room Key
• Your room key also opens all access doors to the hotel
• Whenever possible please take your key when leaving the hotel in case you return outside of front desk hours.
• Room service is available between 07:00 and 20:00 at no extra charge

S

• Safe
• There’s a small safe inside the closet in every room
• Shaving cream and razors available at front desk
• Shoe drier is found in our ski room
• Shuttle service between Hotel Kernen and Hotel des Alpes is always possible upon request
• Ski room
• Located in the basement
• A shoe and boot dryer is available
• Accessible with your room key
• Slippers are available upon request and free of charge
• Smoking is only allowed outdoors

T

Taxi:

• Taxi Simon 033 744 80 80
• Taxi Gstaad Asani 033 744 90 90
• AAA Taxi Schranz 033 744 33 33

• Tesla: our hotel is an official «Tesla Charging Partner», 2 charging stations are available
• Towels are made available to our guests and will be changed upon request
• Toiletries our front desk will be happy to help should you have forgotten any essentials at home
• Toothbrush & toothpaste: please enquire at front desk in case you forgot any essentials at home

I

Important numbers (dial «0» for an external line)

• Front Desk: 100/101
• Restaurant: 103
• Night-time emergency: 107/108
• Ambulance: (0) 144

W

• Wi-fi
• Freely available throughout the hotel
• Network: Hotel Kernen
• Password: please enquire at front desk